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QAssess
QAssess iPads
Troubleshooting/Pairing iPads:
1) The iPads themselves are not on the latest iOS software version
2) The QAssess app is not on the latest software version
3) Bluetooth is not enabled
4) Both iPads are not connected to the same WiFi (WPS-Chrome)
5) They are not set to the correct "Client" or "Practitioner" setting
If you are experiencing connectivity issues, the first thing you should do is make a HelpDesk ticket.
State the Device Name of the iPad. You can find that by going to Settings>General>About. From this screen, you can also see the current software version, if they are connected to the Wifi, and if Bluetooth is on.
In order to connect to each other, both iPads must be on the latest iOS version. If either of your iPads are not up to date, you can update them at your discretion, keeping in mind the update process generally takes between 30-60 minutes, and you won't be able to use your iPad while updating. It can be done remotely (by ticket) as well, but I never want to interrupt an assessment in progress by doing that. Next, we need to make sure that the teacher iPad and the student iPad are set to "Practitioner" and "Client", respectively. To do this, scroll down on the left side of the Settings until you see the "Assess" icon. Click it, and confirm that they are set to the correct setting. I've attached screenshots to help guide you through this process.